Naslov (srp)

Povišenje efikasnosti usluga u zdravstvenim ustanovama primenom savremenih koncepata, metoda i alata kvaliteta

Autor

Mladenović, Srđan 1969-

Doprinosi

Milosavljević, Peđa M. 1966-
Maksimović, Rado
Manić, Miodrag
Milovančević, Miloš
Ignjatović, Aleksandra

Opis (eng)

The research topic in this dissertation is the application of management, that is, quality methods and tools in health institutions, for the purpose of increasing the efficiency of healthcare services. Analysing the literature led to the observation that management is applied regularly in the healthcare sector worldwide, while its application is almost non-existent in Serbia. By applying new methodologies, such as the Lean concept, it is possible to increase the quality of healthcare services to a higher level, thus consequently facilitating the work of health professionals while improving patient satisfaction. Based on the research conducted abroad and the practical application of certain quality tools in three different health institutions, a specific methodology is defined so as to increase the efficiency of services, at the same time decreasing particular costs. Defining a model for each institution results in a problem of determining the optimal parameters for the assessment of its application. Certain solutions are offered pertaining to the reorganization of the workplace, as well as the improvement of activities with the aim of an optimal exploitation of the existing resources and personnel. Healthcare management provides an insight into the creative thinking process with the main objective of faster identification, adoption and solution of healthcare problems. This would lead to the establishment of more efficient and flexible health institutions, which would be capable of easily adjusting to all changes in society.

Opis (srp)

Prilog: listovi 187-229;Bibliografija: listovi 178-186. Datum odbrane: 16.10.2020. Industrial management

Jezik

srpski

Datum

2020

Licenca

Ovo delo je licencirano pod uslovima licence
Creative Commons CC BY-NC-ND 2.0 AT - Creative Commons Autorstvo - Nekomercijalno - Bez prerada 2.0 Austria License.

http://creativecommons.org/licenses/by-nc-nd/2.0/at/legalcode